Refund and Cancellation Policy
How to request help with a campaign or payment problem.
Effective October 9, 2026 · Version 2026-10-09.1
Payment records and refund eligibility
A refund request must identify a confirmed payment and its campaign. Sandbox transactions use test funds and have no real monetary refund value. Cancellation and refund requests are reviewed through support using payment records and existing campaign commitments.
Requesting a cancellation or refund
Email support@therobby.com with the campaign title, payment reference if one exists, amount, and reason. Never send full card details. Support will review confirmed payments, unused budget, existing reward commitments, fees disclosed at purchase, and applicable legal rights before determining the available action.
Do not assume publishing, withdrawing a post, or closing an account automatically cancels a campaign or releases funds. Existing creator commitments must be considered. Refund eligibility and timing depend on the transaction, existing commitments, the payment provider, and applicable law. Support communicates the reviewed outcome.
Payment disputes and reward issues
For an incorrect reward or voucher status, use the Creator Reward Rules and contact support. For an unauthorized payment, contact the payment provider or card issuer promptly as well as ROBBY. Refund decisions must be communicated before processing, and any approved payment refund uses the supported provider process.